Legal

PRIVACY POLICY

Last updated: May 2025

INFORMATION WE COLLECT

We collect information you provide directly to us, such as your name, email address, delivery address, and payment information when you make a purchase. We also collect information automatically when you use our website, including your IP address, browser type, and pages visited.

HOW WE USE YOUR INFORMATION

We use the information we collect to process your orders, send order confirmations and updates, respond to your enquiries, send marketing communications (with your consent), and improve our website and services.

INFORMATION SHARING

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

PAYMENT SECURITY

All payment transactions are processed securely through Stripe. We do not store your full credit card details on our servers. Stripe is PCI DSS compliant and uses industry-standard encryption.

COOKIES

We use cookies to enhance your browsing experience, remember your cart contents, and analyse website traffic. You can control cookie settings through your browser preferences.

YOUR RIGHTS

Under UK GDPR, you have the right to access, correct, or delete your personal data. You may also object to processing or request data portability. To exercise these rights, contact us at info@bikewala.co.uk.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at info@bikewala.co.uk.